Most products have a 14 day refund providing they are unused, unworn. Sales or clearances do not have have a 14 day refund. Intimate wear items may not be returned under any circumstances. Returns will not be accepted for items that have been removed from their packaging, have tags removed, or have been worn, washed or torn.
Once your return is received and processed we will issue a credit within 2 weeks to the credit card or paypal used to make the purchase in the amount of the purchase price (excluding shipping and handling charges). Please note that you are responsible for shipping and handling charges on returned merchandise. In order to ensure your return is safe and documented , send your package via a prepaid, and traceable method.
We apologize if we have inadvertently sent you incorrect merchandise. If this happens to be the case, you will be reimbursed for the cost of returning the merchandise. You will not be charged any additional shipping and handling charges for replacement merchandise. We will process replaced merchandise with the shipment method of the original order.
Simply contact us via email through the Contact Us form on our website including the following details: Order number (if known), name, address, contact telephone number or email address (extremely important if you do not know your order number), return reason and details of refund or replacement required so that it will enable us to process your return quickly and efficiently. We are sure you will be pleased with your order but if not, we are happy to refund or exchange items. For all lingerie returns, send the lingerie unworn with all labels intact within 14. Please take care when unpacking & repacking. When trying briefs please ensure that is done over your own lingerie – we will not accept returns on lingerie that has been worn or is returned in a soiled condition. Unfortunately we cannot be held responsible for goods lost in transit hence we recommend that when you send the goods back you ask for a free proof of posting or that you do it by registered post & retain proof of posting. Refunds and exchanges are made approximately two weeks after receipt of goods to allow for inspection. Customers who have paid by credit card will have their accounts credited. We will not make refunds to a third party. As soon as we receive your returned goods we will process your request. The replacement items held in stock will be dispatched within seven working days and if your chosen substitute is not in stock we will contact you to offer either an alternative or a refund. In the unlikely event that you believe the goods we have supplied to you are faulty, please return the item to us together with a note, explaining what you believe is the problem and stating the original order number. We will contact you as soon as we receive the item and offer you the most appropriate solution. Please be aware that post and packing is not refundable. Unfortunately Beauty Treasure® will not accept responsibility for the loss of packages or products sent back to us by a Customer that have been miss labelled.
Simply contact us via email through the Contact Us form on our website including the following details: Order number (if known), name, address, contact telephone number or email address (extremely important if you do not know your order number), return reason and details of refund or replacement required so that it will enable us to process your return quickly and efficiently. We are sure you will be pleased with your order but if not, we are happy to refund or exchange items. For all lingerie returns, send the lingerie unworn with all labels intact within 14. Please take care when unpacking & repacking. When trying briefs please ensure that is done over your own lingerie – we will not accept returns on lingerie that has been worn or is returned in a soiled condition. Unfortunately we cannot be held responsible for goods lost in transit hence we recommend that when you send the goods back you ask for a free proof of posting or that you do it by registered post & retain proof of posting. Refunds and exchanges are made approximately two weeks after receipt of goods to allow for inspection. Customers who have paid by credit card will have their accounts credited. We will not make refunds to a third party. As soon as we receive your returned goods we will process your request. The replacement items held in stock will be dispatched within seven working days and if your chosen substitute is not in stock we will contact you to offer either an alternative or a refund. In the unlikely event that you believe the goods we have supplied to you are faulty, please return the item to us together with a note, explaining what you believe is the problem and stating the original order number. We will contact you as soon as we receive the item and offer you the most appropriate solution. Please be aware that post and packing is not refundable. Unfortunately Beauty Treasure® will not accept responsibility for the loss of packages or products sent back to us by a Customer that have been miss labelled.
